FAQ – Humo Azul Official
At Humo Azul Official, we know that customers value clarity, transparency, and peace of mind when ordering online. Below you will find detailed answers to the most frequently asked questions about our products, payments, shipping, warranty, and customer support.
1. Payments & Security
Q: Which payment methods are available?
We currently accept bank transfers only. This payment method ensures maximum transparency and protection for both parties.
Q: Why do you not accept cash or cards?
To prevent fraudulent orders and false transactions, we only process payments made by verified bank transfers. This guarantees that every order is genuine and secure.
Q: Do I need to confirm product availability before sending the payment?
Yes. Before making any transfer, customers are required to contact our support team to confirm product availability and flavors. This helps avoid misunderstandings and ensures that your chosen items are in stock.
Q: When will my order be shipped after payment?
Orders are shipped only after the transfer has been successfully received in our account. This process eliminates the risk of fake transfers or incomplete payments.
2. Shipping & Delivery
Q: What are the delivery times?
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Italy: Estimated delivery within 24 to 48 working hours.
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Europe: Estimated delivery within 3 to 5 working days, depending on the destination.
Q: Do you offer express delivery?
Yes. Shipping costs may vary depending on whether you choose standard shipping or express shipping. Express options ensure faster delivery for urgent orders.
Q: Do you ship outside of Europe?
We are currently focused on shipping within Italy and the European Union. For special requests outside Europe, please contact our customer service.
3. Customer Support
Q: Is your support service really 24/7?
Yes, our customer support is available 24/7 via WhatsApp. However, due to the very high volume of requests we receive daily, responses may sometimes take longer than expected. We kindly ask for your patience — we do our best to assist every customer as quickly as possible.
Q: How can I contact you?
You can reach us anytime via WhatsApp at +44 7782 919860. This direct channel allows us to provide faster and more personalized support.
4. Warranty & Returns
Q: Do your products come with a warranty?
Yes, all orders are covered by our warranty policy. Each product is carefully tested before shipping to guarantee maximum quality.
Q: What should I do if I receive a defective product?
In the rare case of a defective product, you must document the issue clearly with photos and videos and contact us immediately. This allows our team to verify the issue and process a replacement or solution.
Q: Are there deadlines for reporting issues?
Yes. Any claims must be reported within 10 days from delivery. Claims made after this period will unfortunately not be considered.
Q: Do you offer refunds?
Refunds are evaluated on a case-by-case basis, provided that proper evidence is submitted and the claim falls within our warranty policy.
5. Why Choose Humo Azul Official?
At Humo Azul Official, we are committed to providing:
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Exclusive limited-edition designs with distinctive style.
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High-capacity performance, delivering up to 15,000 puffs per device.
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Premium customer service and transparent policies.
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Reliable worldwide shipping with options tailored to your needs.
Choosing us means joining a growing international community of customers who value innovation, quality, and elegance.
👉 Didn’t find your answer?
Reach out to us directly via WhatsApp +44 7782 919860. Our team will be happy to assist you with any other inquiries.